PIDPARTSCOUNT always strives that you receive the correct results in files that are useable by you. Hence PIDPARTSCOUNT will always check the results before delivery to you. In the event that results files delivered are damaged or defective, we will review the input and output files and attempt to correct the results. If the results files are defective due to input files uploaded by you being defective or not to specification, you will be notified and allowed 3 days to upload the correct files for reprocessing.
All claims for refunds must be made within 3 days of payment or invoicing.
Refunds can only be accepted if no drawings or files pertaining that particular order have been uploaded as part of the order or subscription made.
All claims for corrections must be made within 7 days of receiving results.
When you receive your results files, please check the contents to make sure the correct results have been provided and that the delivered files are not damaged or defective. If there are defects in the results files, please notify us within 7 days of receipt of the results files.